“To try to keep an operation like Disneyland going you have to pour it in there. It’s what I call ‘Keeping the show on the road.’ Not just new attractions, but keeping it staffed properly… you know, never letting your personnel get sloppy, never let them be unfriendly. That’s been our policy all our lives. My brother and I have done that and that is what has built our organization.”
I think that one of the greatest things about Disney and one of the things that keeps me coming back over and over again. The customer service is outstanding. There are very few companies that maintain such high standards, and I am thankful that Disney does!