“The first year [at Disneyland] I leased out the parking concession, brought in the usual security guards- things like that- but soon realized my mistake.  I couldn’t have outside help and still get over my idea of hospitality.  So now we recruit and train every one of our employees.  I tell the security police, for instance, that they are never to consider themselves cops.  They are there to help people.  The visitors are our guests.  It’s like running a fine restaurant.  Once you get the policy going, it grows.”

The Quotable Walt Disney compiled by Dave Smith

Walt Disney